List of Facilities
Choose a Disney Hotel:
Shops
8:00 a.m. – 11:00 p.m.
Discover: Discover Snacks & Sundries
1F
6:00 a.m. – 12:00 a.m.
- The stores will be temporarily closed during the following periods due to interior refurbishment.
Please note that the stores will operate as usual on Saturdays and Sundays during these periods.
Refurbishment periods and details may change without prior notice.
Discover
May 12 to May 23, 2025
- The store will be open on May 17 and May 18, 2025.
Wish
May 26 to June 6, 2025
- The store will be open on May 31 and June 1, 2025.
These hotel shops offer rice balls, boxed meals, sandwiches, alcoholic beverages, soft drinks, and snacks, as well as infant products and other handy items for hotel Guests.
- Items may sell out depending on the level of attendance.
- Plastic bags are available for a separate fee (5 yen per bag).
Guest Service Facilities
Located in the lobby, the Front Desk handles check-in and checkout procedures and provides various other services.
- Check-in / checkout
- Sale of Park tickets (6:00 a.m. – 9:00 p.m.)
Please see here for available ticket types- Only available to Guests staying at the hotel
- Copy / fax (fee required)
- Currency exchange (using an automatic foreign currency exchange machine, only for changing foreign currency into Japanese yen)
- Postal Services (fee required)
- Upon request, Guests can have their letter imprinted with the hotel’s special stamp.
At the Guest Service Counter located in the lobby, Guests can have their baggage stored and ask any questions they may have during their stay.
- Baggage storage before check-in and after checkout
- Receipt of baggage delivered by the Baggage Delivery Service
- Wheelchair rental
- Rental of baby bottle sterilization kit
6:45 a.m. – 11:45 a.m.
Guests can have their baggage or shopping delivered from the hotel to their home.
- Delivery service for baggage and shopping
- Payment is by cash only. Credit cards, coupons, etc. are not accepted.